Case study on urgent requests

A case study on urgent requests during Covid pandemic times in collaboration with Acino AG

The Covid-19 pandemic forced pharmaceutical companies to postpone audits. A constantly changing environment developed in various situations and health measures in different countries. Also, fast changes were not only appearing for countries but also for certain cities as Vienna or Madrid.

The challenge

At the swiss pharma company, Acino AG audits are mostly conducted by internal auditors. Due to the travel restrictions, Acino’s auditors were no longer able to conduct all audits themselves.

Travel limitations

Acino cannot conduct a third-party audit in Moscow due to travel restrictions.

Tight time frame

While the audit date is set and getting closer, and internal processes are depending on that date, the COVID situation isn’t improving and it's looking less and less likely that an internal audit will be possible.

Quality control

A local Moscow auditor is needed to conduct the audit because of hygiene regulations in Russia.

How we help

How can we help companies like Acino keep the audit date and find a suitable external auditor on short notice, and prevent the disruption of internal processes?

Flexible and dynamic ways of working

We bring together a team of energetic, personable, quick-thinking experts and local, experienced auditors. This combination allows us to be flexible with audit planning, and reactive when it comes to finding the right solution, fast.


Local, experienced auditors

We work with local, in-country auditors whenever possible to avoid long travel times, minimize CO2 emissions and ensure more efficient audit logistics, while reducing language and cultural barriers.


Strict quality control

Within Qualifyze, we have a dedicated quality team to oversee the preparation, auditing and reporting process for your audit report. Each member of our team has been carefully selected for their knowledge and background within the industry.


The Qualifyze team contacted several Russian auditors, selected the most suitable one, and started the qualification process. The qualification process was quickly applied without compromising on quality, confidentiality, and accuracy. In this case, the process only took two weeks. Learn more about our auditor qualification process here.


Acino was able to keep the audit date in Moscow.

With Qualifyze adapting to the fast-changing Covid-19 environment, Acino was able to keep the audit date in Moscow. Keeping the audit date, also internal processes that depended on the audit could be continued. Since Covid-19 will accompany the world for some time, Acinos demand for outsourced audits will last at least two to three years. Qualifyze’s pool of auditors from around the world provides flexibility which is an important asset in constantly changing times.


An experienced, local auditor was found

The auditor conducting the audit was a former employee of a health authority and therefore could perfectly adapt to Covid-19 hygiene regulations. This was especially important since the audit covered several finished products and was therefore challenging.


A high quality service and report was received by Acino

The team considered all the individual needs and requirements of Acino and provided excellent customer service. Finally, Acino received a high-quality audit report. Acino will commission more audits from Qualifyze in Egypt and Dubai. Qualifyze was a help to Acino because of its fast adaptability to the situation given.

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