A case study on urgent requests during Covid pandemic times in collaboration with Acino AG
The Covid-19 pandemic forced pharmaceutical companies to postpone audits. A constantly changing environment developed in various situations and health measures in different countries. Also, fast changes were not only appearing for countries but also for certain cities as Vienna or Madrid.
Acino cannot conduct a third-party audit in Moscow due to travel restrictions.
Tight time frame
While the audit date is set and getting closer, and internal processes are depending on that date, the COVID situation isn’t improving and it's looking less and less likely that an internal audit will be possible.
A local Moscow auditor is needed to conduct the audit because of hygiene regulations in Russia.
Flexible and dynamic ways of working
We bring together a team of energetic, personable, quick-thinking experts and local, experienced auditors. This combination allows us to be flexible with audit planning, and reactive when it comes to finding the right solution, fast.
Local, experienced auditors
We work with local, in-country auditors whenever possible to avoid long travel times, minimize CO2 emissions and ensure more efficient audit logistics, while reducing language and cultural barriers.
Strict quality control
Within Qualifyze, we have a dedicated quality team to oversee the preparation, auditing and reporting process for your audit report. Each member of our team has been carefully selected for their knowledge and background within the industry.
The Qualifyze team contacted several Russian auditors, selected the most suitable one, and started the qualification process. The qualification process was quickly applied without compromising on quality, confidentiality, and accuracy. In this case, the process only took two weeks. Learn more about our auditor qualification process here.
With Qualifyze adapting to the fast-changing Covid-19 environment, Acino was able to keep the audit date in Moscow. Keeping the audit date, also internal processes that depended on the audit could be continued. Since Covid-19 will accompany the world for some time, Acinos demand for outsourced audits will last at least two to three years. Qualifyze’s pool of auditors from around the world provides flexibility which is an important asset in constantly changing times.
The auditor conducting the audit was a former employee of a health authority and therefore could perfectly adapt to Covid-19 hygiene regulations. This was especially important since the audit covered several finished products and was therefore challenging.
The team considered all the individual needs and requirements of Acino and provided excellent customer service. Finally, Acino received a high-quality audit report. Acino will commission more audits from Qualifyze in Egypt and Dubai. Qualifyze was a help to Acino because of its fast adaptability to the situation given.
I was surprised by the speed of Qualifyze’s work. We have chosen Qualifyze because they work fast and have a larger pool of auditors from around the world than other third party companies.